TAA (Vic) Chairman Greg Moore has spent 30 years working in the hospitality industry in various areas of operations and management. He worked for twelve of these years lecturing in hotel management within the Victorian TAFE system and during this time, was extensively involved in industry liaison and consulting. During the late eighties and early nineties, Greg Moore and Associates developed an extensive consulting portfolio and delivered consulting services across Australia and internationally.
In 1994 Greg Moore was invited to join the new Crown Casino in Victoria as a consultant with the pre-opening team, where his responsibilities included establishing the training structure for 2,500 staff, with a focus on new and innovative levels of service. He joined Crown full time later that year as the Director of Training and set about establishing a training plan for the 8,000 staff who would eventually become Crown at Southbank and this led to the role of General Manager – Service Development . This involved the monitoring of service standards, service training and reward and recognition programs for the Crown Complex and integrated all staff and management programs to focus on the delivery of exceptional service.
In 2000, Greg then moved into the role of Hotel Project Manager for the new Crown Promenade Hotel where he worked on the development of Crown’s second hotel with full operational responsibility for the development and pre-opening of the new 465 room hotel that opened in December 2003. Greg became and still is the General Manager of the award winning Crown Promenade Hotel.