Victoria’s Finest Accommodation Hotels and Venue Staff Recognised

Victoria’s top accommodation hotels and venue staff have been honoured at the 2021 Tourism Accommodation Australia (Victoria) Accommodation Awards for Excellence. 

Winners were announced at a gala dinner held at the Grand Hyatt Melbourne on Wednesday night. A gathering of 500 hotel industry and business stakeholders, including Victorian Shadow Minister for Tourism, Cindy McLeish, came together to celebrate venue and service excellence that continues to position Victoria’s accommodation hotel inventory as the envy of all other Australian states and territories.

A highlight was the presentation of the prestigious “Outstanding Contribution to the Industry” award, which recognises the sustained influence of a hotelier or industry leader who has made a significant contribution to Victoria’s tourism and accommodation sectors. 

A very popular and worthy winner, Craig Tiley – Tennis Australia CEO and Australian Open (AO) Tournament Director was announced. Craig and his team have been widely lauded for the herculean efforts they undertook to deliver AO2021, amidst a raft of COVID-19-related uncertainties, quarantining of players and officials and a necessary ‘change of tack’ – as Victoria’s Lockdown 3 rendered matches without spectators a reality, mid tournament.

Tourism Accommodation Australia General Manager, Dougal Hollis recognised the levels of innovation and resilience Victorian hoteliers have demonstrated, over the past 21 months of interrupted trade.

“This event represented a very timely celebration of all the work hoteliers and their teams have undertaken to reimagine their product and service offer, even under the most challenging of trading conditions.”

“Accommodation hotels in Victoria really are among the best in the business and this was on display again here at the Awards,” he said.

TAA (Vic) Chair, Shaun D’Cruz praised the finalists, award-winners and individuals who were honoured, noting their achievements reflected “a year of hard work and dedication to providing superior standards of venue and service excellence to guests.”

2021 TAA (Victoria) Awards for Excellence winners are: 

  • Apartment Accommodation of the Year – 5 Knots Metung
  • Outstanding Occupational Health and Safety Program – Zagame’s House, Carlton
  • Concierge of the Year – Peter McBreaty, The Langham Melbourne
  • Outstanding Community Service and Achievement – Radisson on Flagstaff Gardens Melbourne
  • Mid-Range Accommodation Hotel of the Year – Hyatt Place Melbourne, Essendon Fields
  • Regional Hotel Restaurant of the Year – Atrium Restaurant, Quality Hotel Wangaratta Gateway and Wickens at Royal Mail Hotel, Royal Mail Hotel
  • Deluxe Restaurant of the Year – La Madonna Restaurant & Bar, Next Hotel Melbourne
  • Revenue Management Employee of the Year – Tom Hicks, Jackalope
  • Hotel Club Lounge of the Year – Crystal Club, Crown Towers Melbourne
  • Back of House Employee of the Year – Jeetha Lazaro, AHS Hospitality and Kate Cannon, Crown Hotels Melbourne
  • Boutique Style Accommodation of the Year – Jackalope, Merricks North
  • Hotel Industry Rising Star – Kelsey Crosier, The Provincial Hotel, Ballarat
  • Best Marketed Accommodation Provider – The Langham Melbourne
  • Outstanding Contribution to the Industry – Craig Tiley, Tennis Australia
  • Front Office Services Employee of the Year – Meiline Leung Pah Hang, Grand Hyatt Melbourne
  • Executive of the Year – Mel Watson, Balgownie Estate Vineyard Resort & Spa
  • Regional Accommodation of the Year – Quality Hotel Wangaratta Gateway
  • Excellence in Innovation – Element Melbourne Richmond
  • Hotel Restaurant of the Year – The Reserve, Amora Hotel Riverwalk Melbourne
  • Food and Beverage Services Employee of the Year – Fabian Schenk, The Hotel Windsor
  • Sales and Marketing Employee of the Year – Carla Surace, Element Melbourne Richmond
  • Hotel Bar of the Year – Lord Lygon, Zagame’s House, Carlton
  • Resort Style Accommodation of the Year – The Sebel Yarrawonga
  • Outstanding Achievement in Training and Development – Grand Hyatt Melbourne
  • Superior Accommodation Hotel of the Year – Crown Promenade Melbourne and RACV City Club, Melbourne
  • Chef of the Year – Adam Upton-Browning, Marnong Estate, Mickleham
  • Hotel Spa of the Year – Chuan Spa, The Langham Melbourne
  • Deluxe Accommodation Hotel of the Year – Crown Metropol Melbourne

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